Why isn’t my SIM/eSIM working?

If your SIM or eSIM isn't working, there could be several reasons for it. Here are a few things to check:

Device Compatibility 📱 Ensure that your device is compatible with Onic's network and, for eSIM, that it supports eSIM functionality.

PTA Approval If your phone isn’t PTA approved, our services may not work properly. Make sure your phone is registered with PTA. 🚫

SIM Activation If you haven't activated your SIM or eSIM, you’ll need to follow the activation steps to get started. You can find the activation instructions in our help section.

Network Coverage Check if you are in an area with Onic network coverage. Poor or no coverage may cause the issue.

Account or Plan Issues Make sure your plan is active and has not expired. Ensure that you have sufficient balance for outgoing calls and data.

SIM/Phone Issues Try restarting your phone or re-inserting your SIM. If the issue persists, reach out to our support team for further assistance.

If the issue continues after checking these, don’t hesitate to reach out to Onic Support via in-app chat, helpline (339 from Onic / 051-111-339-111 for all networks), or email [e-mail]. 💜our support team is here to help with troubleshooting assistance!😊