Network & App Troubleshooting

General

• Onic Network Coverage
• Does Onic Support VoLTE?
• Why isn’t my SIM/eSIM working?
• How do I fix poor network signals?
• Does Onic support VoWiFi?

Internet Not Working Troubleshooting

• Why is my mobile data not working?
• What should I do if I have slow internet speeds?
• How do I change my APN settings to fix internet issues?
• What should I do if I see "No Service" on my phone?

Calling Issues

• Why am I unable to make outgoing calls?
• Why am I not receiving incoming calls?
• Why do my calls keep dropping or have poor voice quality?
• What should I do if I get a "Call Failed" message?

SMS & OTP Issues

• What should I do if I don’t receive OTPs from my Bank?
• Why am I unable to send or receive SMS?
• What should I do if I don’t receive OTPs from websites or apps?
• Why is my number blocked from sending SMS?

App and Website

• How do I update my registered email?
• Why can’t I log in to the Onic app?
• How do I reset my password?
• How do I update my app?